Production IT
Production IT & Support
Technology support built around how productions actually run: fast turnarounds, changing headcounts, on-site and remote, and no tolerance for downtime when a team is waiting.
Conventional IT providers are set up for offices. Productions are different. Crews arrive in waves, workstations need to be ready on day one, the production office is often temporary, and the people you support are under pressure from the moment they walk in.
Timeline Tech provides production IT support for film, television, VFX and post-production environments. We deploy and manage workstations, onboard and offboard users, keep production networks running and take responsibility for the day-to-day engineering so producers and heads of department don't have to.
Support scales with the production: a single engineer for a boutique post house, a dedicated production engineer embedded with a show, or project-based engineering for a studio upgrade.
What's included
Production IT & Support, end to end.
- Production IT support
- Responsive help for crew and artists across the life of a production, from prep to delivery.
- On-site and remote engineering
- Engineers on the floor when it matters, remote support when it doesn't need to be.
- Workstation deployment and management
- Imaging, configuration, software and updates for editorial, VFX and production office machines.
- User onboarding and offboarding
- Accounts, access and hardware ready for new starters; access closed cleanly when people wrap.
- Production networks and infrastructure
- Keeping the network, storage and core services healthy so nobody is waiting on a file.
- Troubleshooting and escalation
- Calm, methodical fault finding with clear communication back to the people affected.
- Dedicated production engineers
- Named engineers who know your show, your people and your setup.
- Project-based engineering
- Moves, expansions and upgrades planned and delivered around the production schedule.
How we work
We plan around the schedule
Deployments, changes and maintenance happen around shoot days and deliveries, not in the middle of them.
We speak both languages
Clear explanations for producers and executives; proper technical detail for supervisors and pipeline leads.
We scale with you
Support grows from a handful of users to a full facility without changing provider.
Tell us what you're building.
For your next production or project — a quick conversation is usually enough to work out where we can help.